Verizon

Verizon and T-Mobile I Want To Be A Customer But…

Today I am again writing about business.  This week I wanted to become a customer of T-mobile or expand my Verizon services.  In both cases it is clear to me that these companies are paying large amounts of money to product managers and developers to create molds their customers are expected to fit, molds that may be costing them many customers like myself.

As I wrote last week, I have an HP Elitebook 8440p that I really love.  One aspect I find exceptional about this machine is that even though I bought a well priced pre-configured version without Bluetooth or 3G broadband built in, HP shipped the unit with the cables and antennas installed. This has allowed me to add these later without taking the machine apart.  Kudos to HP for allowing me to expand my machine within my budget and not locking me out because I wanted to spend less to start.

That brings me to last week and my discovery that some large companies are paying product management large amounts of money to lose them customers.  It sounds silly, but it is true.  In my opinion these companies have product management teams that think they are in competition with the customer; that there is a game they can win by making the customer do what they want.  Why not create a system where you win customers to your product by letting them choose the service levels they want.  I am not talking about free products or even discount products, just letting the customer buy and use the product in the quantities that they need it. Continue reading