Hewlett Packard

Verizon and T-Mobile I Want To Be A Customer But…

Today I am again writing about business.  This week I wanted to become a customer of T-mobile or expand my Verizon services.  In both cases it is clear to me that these companies are paying large amounts of money to product managers and developers to create molds their customers are expected to fit, molds that may be costing them many customers like myself.

As I wrote last week, I have an HP Elitebook 8440p that I really love.  One aspect I find exceptional about this machine is that even though I bought a well priced pre-configured version without Bluetooth or 3G broadband built in, HP shipped the unit with the cables and antennas installed. This has allowed me to add these later without taking the machine apart.  Kudos to HP for allowing me to expand my machine within my budget and not locking me out because I wanted to spend less to start.

That brings me to last week and my discovery that some large companies are paying product management large amounts of money to lose them customers.  It sounds silly, but it is true.  In my opinion these companies have product management teams that think they are in competition with the customer; that there is a game they can win by making the customer do what they want.  Why not create a system where you win customers to your product by letting them choose the service levels they want.  I am not talking about free products or even discount products, just letting the customer buy and use the product in the quantities that they need it. Continue reading

Dear HP, We Have Friends and Family

This is my first post about business.  I chose this topic because it is a case where a business that could be exceptional is dropping the ball.

I currently own an HP Elitebook 8440p.  This is an amazing little business machine.  When my old HP failed, I was going to choose as different brand.  However, I often work contracts with large companies that use things like smart-cards for security and this machine was the best deal I could find on a machine with a built-in reader.

Buying an Elitebook class machine, kicks me out of HP’s consumer support division and into business support.  It has given me a fascinating view into a company that understands support, almost.  It is HP’s paradoxical business vs consumer support that has prompted the writing of this post.

My previous HP was a TX1419nr, Best Buy consumer model.  Because of a recent lawsuit with HP and Nvidia I expect it to be replaced because it died early do to a hot running graphic chip that slowly weaken the electrical connections and can cause a specific set of failures.  Mine failed the first time out of warranty.  I got it fixed and then it failed when I was on a key deadline.    BUT, it is not a bad support experience with that machine that leads me to question if HP understands that business people don’t live in the office. Continue reading